What can I do if I receive a virus notification?

• If you receive a virus notification, this means that an email sent to you has been quarantined.

• You can attempt to release this email from the quarantine through your control panel (see the top right of this page- My MailWall).

• Simply copy the Message ID and Message Reference number sent to you in your virus notification message into the "virus quarantine management" option under (Archive -> Policy Quarantine) of the "MailWall" section of your control panel.

• The email will be released to you if it has been quarantined because it looks suspicious, yet doesn't contain an actual virus.

Contact MailWall for further information.