What is Message Tracking?

This section allows you to track all email communications both inbound and outbound for a Domain or User.

  • It is located under Reporting once you have selected the domain name on the top navigation bar.

You can search for specific messages via the available fields.

The following information is displayed for each message:

  • Time: The time and date received
  • From: The sender's email address
  • To: The intended recipient's email address
  • Subject: The contents of the email's subject line
  • Status: What happened to the message
  • Message ID: A unique reference for each email processed by MailWall for support and diagnostic purposes.

NOTE: If you require technical assistance regarding a specific message you will need to quote the Message ID.

Contact MailWall for further information.